Services and Solutions
What drives our success
The Sizwe approach
Sizwe’s offering rests on five main pillars that are rooted in IT and Communications Infrastructure and the associated professional services.
How we do it
24 Hour Sizwe Service Desk
The Sizwe Service Desk provides you with a Single Point of Contact, 24x7x365, for all interaction with our Clients. Our Service Desk is a mature solution, refined through the implementation of formal ISO processes around the ITIL framework. It is staffed by highly-skilled Agents with experience in the ICT industry requirements.
Our Service Desk utilises a Problem Management System which can easily be customized according to very specific customer requirements which include automatic interfaces between Sizwe and Customer systems.
Infrastructure Management and Support
Sizwe IT Group provides the entire spectrum of turnkey solutions pertaining to Facility Management and Infrastructure Maintenance. This includes maintenance and lifecycle management of Physical Infrastructure and Utilities.
Through remote access we simplify maintenance and support of the environment, this minimises downtime and maximises dispatch avoidance.
End-User Solutions
The Sizwe End User Computing (EUC) service model is not just about getting a machine operational. Our SLA-driven support and maintenance delivers services against tightly defined Service Level Agreements, managed by the Sizwe Service Desk, covering the entire lifecycle of equipment.
Server and Storage Solutions
The Sizwe Africa multi-skilled team of server and storage OEM certified engineers bring many years of proven experience to a project.
Our skill sets cover Intel server platforms, RISC hardware platforms and storage arrays, as well as Windows NT, Microsoft Server 2003 & 2008, Sun Solaris, Ubuntu and Linux operating systems.
Information and Communications Technology Infrastructure (ICTI)
Our goal is to provide you with a solution that’s designed and built to guarantee a high availability, through reliable and maintainable services and products.
We specialise in designing, supplying and installing leading- edge ICTI. We understand our clients’ requirements and design ICTI accordingly.
Network Solutions
Sizwe IT Group’s highly specialised Networks division provides a complete bouquet of leading network solutions. Leveraging world-class products and backed by the Groups hardware and software engineers and Nationwide reach, we have the capacity, skills and resources to ensure you get the best out of your network technology.