IT systems management is more than monitoring and patching. Cost control cannot be achieved by constantly “fighting fires”, that’s why a complete, automatic, proactive IT systems management strategy is necessary, to save time and money. By implementing such a strategy, with robust processes implemented throughout the entire IT environment, inefficient tasks are eliminated allowing for increased performance, reduced risk and exponential growth is realised in your operations.
When choosing a solution for a business, we look first and foremost at the client’s needs. Secondly, we consider a broad range of criteria to help us build an efficient, robust IT systems management strategy that meets the client’s expectations and empowers the organisation to meet its goals. These key criteria include: functionality, features, architecture, integration, automation, reporting and cost.
Staffed by highly-skilled operators, our Service Desk provides a single point of contact for all service requests. One call to log a query triggers a command to our standby maintenance team who attend to you in a matter of moments. Each incident is managed from logging until successful completion against a service level agreement. We deliver on our promise to keep your systems functioning at optimum capacity.
Our strategic partnerships with reputable and accredited OEMs positions us a partner of choice for both the public and private sector. Our internal expertise and hands on approach includes Design, Plan, Build, Maintain, Support and Optimise our Managed Services offerings based on global best practice.
Beyond traditional application and infrastructure management, our Managed Services also includes storage, desktop and communications, mobility, help desk and technical support – actioned through a National Call Centre.
Our core objective is to optimise and build operational efficiencies thereby contain costs for your business.